Refund Policy

Refund Policy
This document outlines the refund policy applicable while you access the site and the services provided by VowYou. Please read it carefully.

Cancellation by VowYou:

  • There are certain orders that we may be unable to accept and must cancel from our side.
  • We reserve the right to cancel an order for any reason, including but not limited to unforeseen circumstances such as limitations on product availability, errors in product or pricing information, or issues identified by our credit department.
  • Additional information may be required to process your order. If your order is cancelled or further details are needed, we will contact you.

Cancellation by Customer:

  • If you cancel your order after making payment, a processing fee of 6% will be deducted from the total amount, and the remaining balance will be credited to your account within 7-10 working days.
  • If your order is cancelled after work has started or the order has been dispatched/delivered, no refunds will be provided, as personalized products are non-resalable.
  • To request an order cancellation, call +91 86700 98827 or email us at hello@vowyou.com.
  • As our products are personalized and made for special occasions, work typically begins within a few hours of receiving the order.

Your Agreement and Confirmation:

  • If incomplete or incorrect delivery information (e.g., wrong name or address) is provided, additional delivery charges will apply if the parcel is returned to us by the courier and you request redelivery.
  • Return only applicable for 3 days after the product delivery.
  • VowYou reserves the right to verify the information provided and may reject any request if the details are inaccurate.

Complaints Regarding Products:

  • If you believe the product is defective, please contact us, and we will work towards a satisfactory resolution. Replacement of the product(s) may take 10-15 days.
  • Returns will not be processed for products that are tampered with, used, or have damaged packaging.
  • For products that are untampered and unused, refunds will be  credited within 7-8 working days.
  • If you have any complaints or issues with your order, please contact us at hello@vowyou.com within 24 hours of receiving the product.